FREQUENTLY ASKED QUESTIONS (FAQ)
I’m having trouble logging in to my account. How do I get help?
For help logging into your onestoryaday.ca account, or for other administrative issues, please email in**@dc***.ca with “reading program admin” in the subject line.
How can I track my child’s improvements over the course of the program?
The progress tracking and rewards features will soon be available. If you still have questions after the features are added to the system, please direct your enquiries to in**@dc***.ca with “reading program tracking” in the subject line.
How quickly should my children be progressing though the lessons? Why is one child so much faster although they are almost the same age?
Every child will progress at a different pace. Ideally, a child should practice with our program every day. Our program intends to avoid putting pressure on children and comparing them to others since the journey towards literacy depends on each individual.
Are the programs available in other languages or just in English?
While the majority of our programs are in English, both the Super Hammy and Charter portions are available in French as well. Our team is working diligently on the other French programs to ensure children have access to all the material in their target language.
The phonics games are not loading properly. What do I do?
Since those game files are heavy, we have set them up to load one at a time. If they are still taking too long to load, try using another web browser and checking your internet connection.
